Refund policy
Refund & Return Policy
We want you to love your purchase from Zaradee! 💜 If something isn’t quite right, we’re here to help.
Online Return Window
We accept eligible returns within 30 days of the date your order is delivered.
In-Store Purchases
Items purchased in-store at our Downtown Bremen location may be returned within 30 days of purchase, provided they meet all return requirements below.
Please bring your original receipt or other proof of purchase with you when requesting an in-store return.
In-store purchases cannot be returned by mail.
Return Eligibility
To be eligible for a return, your item must be:
- Unworn and unused
- In the same condition you received it
- Free from stains, odors, pet hair, makeup, or other signs of wear
- Have all original tags attached
- In its original packaging, when applicable
- Accompanied by proof of purchase
We reserve the right to refuse a return if an item does not meet these requirements.
How to Start an Online Return
Please contact us before sending any item back. Do not mail a return without receiving return approval from Zaradee.
To request a return, email us at dara@zaradee.com with:
- Your order number
- The item(s) you would like to return
- The reason for the return
Once your return request is approved, we will provide you with a return label and instructions for sending your item back.
Depending on the item purchased, your return may need to be sent to Zaradee or directly to one of our trusted suppliers. We will provide the appropriate return instructions when your return is approved.
Returns sent without prior approval may not be accepted.
Return Shipping & Original Shipping Charges
For returns due to a change of mind, fit, preference, or other customer-related reason, the cost of return shipping is the responsibility of the customer.
Zaradee will provide a return shipping label for approved online returns, and the cost of the return label will be deducted from the customer’s refund.
Original shipping charges paid at the time of purchase are non-refundable.
This means that if you paid for shipping when you placed your order, that original shipping charge will not be included in your refund.
If your return is due to an item being defective, damaged, or incorrectly sent by Zaradee, we will provide a return label at no cost to you and will refund the applicable shipping charges.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect, please contact us at dara@zaradee.com within 5 days of delivery so we can evaluate the issue and make it right.
Please include photos of the item and packaging when contacting us. Photos may be required to resolve the issue.
Do not return a damaged, defective, or incorrect item without contacting us first.
Refunds
Once your returned item is received and inspected, we will notify you whether your return has been approved.
If approved, your refund will be issued to your original payment method.
For standard customer-initiated returns:
- The original shipping charge is non-refundable.
- The return shipping label cost will be deducted from your refund.
Please allow 5–10 business days for your bank or credit card company to process and post your refund after it has been issued.
If more than 15 business days have passed since your refund was approved, please contact us at dara@zaradee.com.
Non-Returnable Items
Certain items cannot be returned, including:
- Custom products, including personalized items and custom apparel
- Special-order items
- Sale or clearance items
- Gift cards
If you have questions about whether a specific item is eligible for return, please contact us before purchasing or before sending the item back.
Exchanges
At this time, we do not process direct exchanges through our online return system.
The fastest way to receive a different size or style is to return the original item according to the return policy above and place a separate order for the new item.
For in-store purchases, please contact us or visit the store to discuss available exchange options.
Return Approval & Supplier Returns
Some Zaradee products are fulfilled by or shipped directly from our trusted suppliers. These items may have additional return requirements or may need to be returned directly to the supplier.
If this applies to your order, we will provide the appropriate return instructions when your return is approved.
Questions
If you have any questions about our return policy or whether your purchase qualifies for a return, please contact us at:
Zaradee
200 Main Street
Bremen, GA 30110
